APA Style

BESTERFIELD, D, H. (2012). Total Quality Management by Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre, Hemant Urdhwareshe, Rashmi Urdhwarshe (3rd ed.). : .

MLA Style

BESTERFIELD, DALE, H.. "Total Quality Management by Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre, Hemant Urdhwareshe, Rashmi Urdhwarshe". 3rd ed. : , 2012. Text.