APA Style

Pammer,, W, J., Killian, J. (2003). Handbook of Conflict Management . NEWK yORK: MARCELD EKKERIN, C..

MLA Style

Pammer,, William, J.., Killian, Jerri. "Handbook of Conflict Management". NEWK yORK: MARCELD EKKERIN, C., 2003. Text.